A structured inductive approach that can be used to solve any problem.

Basic problem-solving process

Once the problem has been defined, the problem solving process proceeds with a series of steps, rapidly iterated, revised, and repeated.

Execute every step for three reasons:

• First, the process establishes a path to defining and disaggregating the problem in a way that will allow the team to move to a solution.
• Second, the process ensures nothing is missed.
• Third, the process gives all team members, clear steps to following.

In working through the process, bear two factors in mind:

• Iteration: Develop an early solution and approach and to iterate them. The early solution will typically take the form of a “Day 1” or “Week 1” draft storyline that the team will revisit and iterate.
• Communication/syndication: Communication, syndication, and problem solving are interlinked. In completing the Problem Statement Worksheet, you are prompted to define the key stakeholders.

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